Hi, How Can We Help You?

Our Director

Our Director


Our Director

Welcome to HISPANA. You have arrived at the place where we make things happen. Here we provide services for people who are challenged by physical or cognitive experiences and can help you with services provided by the Arizona Department of Economic Security, Division of Developmental Disabilities.
(https://des.az.gov/services/disabilities/developmental-disabilities). We provide Habilitation and Respite services to special children, young adults, and seniors.
We also provide extensive services for Spanish-speakers immigrants and help them with immigration paperwork, social security, taxation, and services available for them and those with low income.

Aside from my professional and academic careers, I’m involved with nonprofit services thru Hispana.

I have been participating or leading teams of professionals, technicians, and clerical staff to support IT operations, project deliveries, and initiatives for the City of Phoenix Information Technology Services, Public Works, and Water Services departments. My accomplishments include but are not limited to performing as a manager and or technical lead for various information technology disciplines to support servers, workstations, and applications while managing budgets, assets, and materials for daily operations and projects. As a certified and seasoned project manager since 2009, I have delivered results with excellent quality and undeniable customer satisfaction.

I have led teams of IT professionals to design, plan, deploy, maintain and administer existing and new IT solutions. I have managed complex mixtures of two, three, and N-tier applications in virtual and physical Windows, UNIX, Oracle, MS SQL, and web IIS ASP servers. I have used enterprise applications such as Remedy, Shavlik, Ivanti, Orion, Splunk, VMware, CommVault, Visual Studio, Milestone, Diamond II, Dell, Toshiba, Hitachi, Cisco, EMC, etc. I have worked successfully with IT staff from other departments, vendors, and contractors to support projects, server infrastructures, and deploy hardware, software, and enterprise applications.

My experience is well-supported by my education. I have completed all courses (62 credit hours) to earn a Doctoral degree in Business Administration, and I am currently working on my dissertation. Furthermore, I hold three master’s degrees. One in Management, which has undoubtedly helped enhance my business hard and soft skills. Another one is in Computer Information Systems,  which assisted me in polishing my skills in various technological areas. The third one is Teaching English to Speakers of Other languages, which is helping me communicate better at all levels of interaction.

I have also been devoted to sharing my knowledge and expertise. Since 2008, I have been a graduate and a research faculty teaching leadership, management, organizational behavior, and other courses at the master’s level (MBA) for a national private university. I attained advanced faculty certification status and performed as a senior faculty member for the university’s School of Business. I am versed in presenting lectures to technical and non-technical audiences. I have guided and mentored over 1,800 master-level students who have graduated from my leadership, Management, and business classes.

I have been a seasoned leader and a manager who possesses a thorough understanding of the «big picture» and in-depth customer service experience. I have directed operations to provide seamless information technology services to internal and external customers while maintaining high morale and motivation in my teams. My leadership style portrays an active communication approach supplemented by my ability to coach and mentor my staff. I believe in delegating, teamwork, and supporting my managers and subordinates. I always look for excellence in customer services and aspire to build strong partnerships with all stakeholders.

I am confident that my background, education, and experience can be easily transferable to the Water Services Application Control Manager position. Thank you for your consideration, and I look forward to hearing from you shortly.





  • Information Technology. Over 20 years of project management experience in all core Information Technology (I.T.) disciplines. A customer-oriented technical leader with expert knowledge of I.T. projects, programs, and operations. Extensive leadership experience and excellent communication skills when supervising multiple projects and initiatives to deploy and upgrade information technology solutions on time, under budget and ensuring quality assurance and compliance with policies, standards, best practices and customer satisfaction. Project management skills are fully transferable to any industry and discipline.
  • General Management. Experienced strategic and operational planner with excellent time management skills. Skilled budget and human resources administrator with proven hard and soft skills. Developed senior management experience when working directly with department managers on issues that require in-depth research, statistical analysis, and understanding of the big picture, trends, business needs, and accountability. Experienced leading employees at various organizational levels, incorporating vision, mission, and objectives. Maintain an open-door communication policy; possess strong listening skills, accept criticism, provide feedback and follow-up, and are always dedicated to professionally supporting superiors and subordinates.
  • Seasoned Business, Leadership, and Management Faculty. Doctoral level research faculty for the School of Business of one of the largest private universities in the U.S. with Certified Advanced Facilitator status, teaching MBA program courses since 2008. A thorough faculty practitioner and researcher who teaches at night and weekends the leadership, management, and information technology (I.T.) roles practiced on weekdays. Well-rounded expertise in teaching on-campus, online, and hybrid settings. I have designed, prepared, and conducted over 60 graduate-level leadership classes, management, research, quantitative and qualitative statistics, statistical analysis, feasibility studies, organizational behavior, etc. Excellent presentation skills to small, middle, and large audiences. More than 1,200 Master’s students have graduated from my classes.



 CITY OF PHOENIX (Nov/1995 to present)

Information Technology Services Department (Aug/2015 – Present)

Title: Information Technology Analyst/Programmer III. Primary duties:

  • A senior member of the Servers and Storage Section, which provides citywide information technology support and customer service to 25 departments, over 1,200 servers and more than 10,000 employees.
  • Have been participating successfully in on-call activities to provide support assistance with first, second and third levels of support to users. Collaborate with problem-solving skills to assist junior and senior I.T. staff.
  • Individually focused on leading senior-level T. support activities, including operation and project management for servers, databases, VMware, application support, and various other I.T. disciplines.
  • Technical lead to PWD providing operational, project management, and shared services to a multiplatform infrastructure of production and testing Windows, VMware, databases, and two, three, and N-tier applications.

Public Works Department (Jul/2000 – Aug/2015)

Title: Information Technology Analyst/Programmer III. Primary duties:

  • Have acted as the Section Head for the Public Works Department’s I.T. services to plan, implement, manage, and control over $5 million in assets and led teams of I.T. professionals to support more than 1000 employees in more than 25 facilities. Being technical, professional, and politically correct to internal and external customers.
  • Have accurately managed I.T. budget and I.T. strategic plans and have worked directly with department managers on budgeting, strategic and political issues that required in-depth research, statistics, detailed metrics analysis, and understanding of trends and needs of the information technology service.
  • Have successfully led numerous I.T. projects and initiatives to deploy and upgrade new and existing hardware and software in compliance with customer needs and quality standards; high expertise in all areas of project management and major core I.T. functions. Have managed projects on time, under cost and using best practices.
  • Have created, prepared, edited, and organized management documentation and procedures for short, mid and long-term initiatives. Provide clear rules and communication to minimize misunderstanding and wrongdoings.
  • Accumulated supervisory experience hiring, leading, and developing I.T. staff; conducted performance appraisals (PMGs); organized workload; distributed tasks; trained, guided, and mentored staff.
  • I have worked closely with vendors and purchasing teams and have accomplished excellent saving results by purchasing goods and services for technical solutions deployed in my department. Performed analysis of requirements to achieve equipment standardization with better support and vendors’
  • Have led efficiently and effectively in the deployment and administration of major safety and security I.T. projects such as Security Intrusion Detection, Card Access Control, Closed-Circuit Television, Fire Monitoring and Suppression, Audio/Visual Environmental Alarm systems, and video surveillance. Achieved minimum downtime and high availability of critical systems to protect staff, facilities, tools, and resources.


Water Services Department (Nov/95 – Jul/2000)

  • The first two years were spent performing as an operator stationed at the 52nd Street production center and assigned to tasks associated with monitoring, operating, and maintaining potable water production for Phoenix’s residents. Inspect, maintain and report issues with water mains and reservoirs.
  • Three years providing information technology first line support to Windows servers and workstations operating systems supporting water production. Performed programming and scripting configurations to automate electronic water equipment and support the SCADA system for reliable operation and process improvement.
  • While working in this capacity, I took over 21 credit hours of water technology courses at community colleges and earned ADEQ certifications in water treatment and distribution.


UNIVERSITY OF PHOENIX (Apr/2008 – Aug/2020)

  • Associate Faculty for the MBA program. Advanced Certified Facilitator. Have taught over 60 master graduate courses in Management (MGT520, MGT521), Transformational Leadership (MBA/520), Human Capital Development (MBA/S531), Strategic Planning (MBA/S591), Managing the Business Enterprise (MBA502), Organizational Leadership (LDR/531), Enterpnrurship, etc.
  • Performed senior faculty duties such as leading and participating in the development and instruction of various courses at the graduate level. Have planned lectures, prepared syllabus, constructed tests, quizzes, and exams, provided academic advising, developed hands-on academic activities, and provided tutoring, mentoring and coaching to students of diverse populations.
  • Have guided graduate students using statistical software (nVIVO and SPSS, MS Excel and M.S. Access) to analize data from qualitative and quantitative research related to field surveys exercises and thesis work.
  • Have been teaching courses in the MBA program that requires students to prepare business plans from executive summary to industry and market analysis, and from marketing, operation, and financial plans to assumptions and projections using qualitative and quantitative metrics based on SMART goals (specific, measurable, attainable, and timely).
  • Have been dedicated to enriching the academic experience of students by relating theories and concepts with life and hands-on experiences. Have been devoted to focusing on excellence when performing tasks, activities, and projects before, during, and after each class. Improved the tutoring and lecturing experience by developing students’ critical thinking and encouraging them to ask what, when, where, when, and how questions.



I have been a certified instructor for the Maricopa Community Colleges for Business, Computer Systems, and Spanish since 2003 and have had commitments to teach at the following colleges:

  • Mesa Community College, (Jan/2001 – Dec/2001). Taught computer classes.
  • Rio Salado College (Dec/2012 – Present). Business and Computer Information Systems (CIS) instructor scheduled to teach Project Management classes.


  • Finished all courses (64 credit hours) to earn a Doctoral degree in Bus. Admin. (Univ. of Phoenix, 04/2016).
  • Earned a Master of Teaching English (ASU, 12/2019).
  • Earned a Master’s degree in Management (Univ. of Phoenix, 11/2016)
  • Earned a Master of Science in Computer Information Systems (Univ. of Phoenix, 12/2003)
  • Earned a Bachelor of Science in Business Administration (Univ. of Phoenix, 12/2000)
  • Earned a Bachelor of Science in Information Systems (Univ. of Phoenix, 09/1997)
  • Earned 21 credit hours in Water Technology courses at Rio Salado Community College (1993 – 1995)
  • Earned 24 credit hours in Automobile Technology courses at Gateway Community College (1991 – 1993)


  • PMI Phoenix Chapter (pmi-phx.org) Attended Project Management Exam Prep. Course (Sep/2015).
  • Interface Technical Training (interfacett.com) Completed two 40-hour Project Management Professional Certification training sessions (Mar/2002 and Feb/2008).
  • City of Phoenix, 12-hour Project Management (PM) training (Oct/2006)
  • ITIL Foundation in I.T. Service Management, 24-hour training (Sep/2016)
  • City of Phoenix, Basic and Advanced Supervisory Academy Programs, class 101 (Mar/2004) and (Nov/2009).
  • Valley del Sol and ASU, Class 2004, completed the Hispanic Leadership Institute program (Feb–June/2004)
  • Grant Writing USA/City of Phoenix (grantwritingusa.com) Grant Management Class (Mar/2014)
  • Grant Writing USA/City of Glendale (grantwritingusa.com), Grant Writing Training (Aug/2009)
  • Interface Technical Training (interfacett.com) numerous 40-hour courses in Windows, SQL, Programming, VMware, etc. (over 1,200 hours of training from 1998 to 2008).


  • AZ Department of Education Teaching Certifications: Adult, CTE, STEM, and Subject Matter Expert (Apr/2018)
  • Certified Advanced Facilitator, Univ. of Phoenix (Sept/2013)
  • ITIL Foundation, Axelos (Sept/2016)
  • Project Management (The State of Arizona, Government Information Technology Agency (Mar/2009)
  • Alumnus of the Grant Writing USA organization (GrantUsa.com)
  • Alumnus of the Hispanic Leadership Institute (www.valleydelsol.com)
  • Fluent in both English and Spanish. Spanish Speaker certified by the City of Phoenix
  • Certified Project Manager by the State of Arizona
  • Member of the Congressional Hispanic Leadership Institute (www.chli.org)
  • Member of the Project Management Institute (pmi.org)


  • Certified Advanced Facilitation
  • Classroom Assessment Techniques
  • Dynamic Discussion in the Classroom
  • Academy Integrity; Copyrights
  • Online Faculty Refresher
  • Evaluating Student Performance
  • Critical Thinking
  • Evaluating Student Writing, APA writing